Subscription & Refund Policy

Effective date: August 10, 2026

This Subscription & Refund Policy explains how paid plans, one-time purchases, credits, renewals, cancellations, and refunds work for Design Home AI. It forms part of our Terms of Service. By purchasing a paid product, you agree to this Policy.

1. Product and Price Information

The pricing page and checkout show the product you are buying, including the price, currency, billing interval, included credits, credit validity, quality level, and material feature limits. Review this information before paying.

Prices may vary by currency, region, tax, promotion, and payment provider. Applicable taxes may be added at checkout. A price change will not alter a completed one-time purchase. For a subscription, a new price will apply only after legally required advance notice and no earlier than a future renewal.

2. Subscriptions and Automatic Renewal

A monthly or annual subscription begins when the initial payment is confirmed. Unless you cancel before the renewal date, it automatically renews for the billing interval shown at checkout, and you authorize the payment provider to charge the then-applicable subscription price and taxes.

The renewal date is based on the date shown in your account or by the payment provider. Processing times and time zones can differ, so cancel at least 24 hours before renewal if you do not want the next charge.

If payment fails, we or the payment provider may retry the charge, suspend paid features, stop issuing subscription credits, or move the account to the free level. You remain responsible for amounts validly due before cancellation.

3. Credits

Credits allow you to use eligible AI generation features. The number of credits charged depends on the selected tool, model, quality, and number of outputs and is displayed before generation where practical.

• Subscription credits are issued according to the plan and billing interval shown at checkout.
• Unless the pricing page expressly states otherwise, subscription credits expire at the end of the billing period associated with the grant and do not roll over.
• One-time credit packs expire on the date or after the validity period shown at purchase.
• Free, trial, bonus, and promotional credits may have shorter validity and may be withdrawn in cases of fraud or abuse.
• Credits have no cash value, cannot be transferred between accounts, and cannot be resold or exchanged for money.

When several credit grants are available, the Service may consume the credits that expire first. The credit balance and expiry information shown in your account is the operational record of available credits.

4. Failed Generations and Credit Restoration

Credits are normally deducted when a paid generation request is accepted. If our system records the task as failed or canceled before delivery, the corresponding credits are normally restored automatically.

A result that was successfully delivered but differs from your subjective preference, contains ordinary AI variation, or requires another generation is not considered a failed task. If a technical failure is not reflected correctly in your balance, contact support@room-redesign.com with the account email and task identifier.

5. How to Cancel

You can cancel through the billing or subscription-management page available in your account or through the payment-provider portal. If self-service cancellation is unavailable, email support@room-redesign.com from the account email before renewal.

Cancellation stops future renewals. Unless otherwise stated or required by law:

• access to paid features continues until the end of the already-paid billing period;
• credits remain usable only until their displayed expiry date;
• cancellation does not extend, convert, or refund unused credits; and
• deleting the Design Home AI account does not by itself cancel a subscription managed by an external payment provider unless cancellation is confirmed.

6. Refund Eligibility

Because AI generation incurs immediate computing and provider costs, completed purchases are generally final once paid credits or paid features have been used. This does not limit rights that cannot be waived under applicable law.

We will consider a refund for an initial subscription purchase or one-time credit purchase when all of the following are true:

1. the request is sent within 7 calendar days after the charge;
2. no paid credits from the purchase have been consumed and no paid-only feature has been used; and
3. the request includes the account email, order information, and reason for the request.

We will also review refund or correction requests involving:

• duplicate charges;
• an incorrect amount caused by our or the payment provider's billing error;
• a charge made after a cancellation was confirmed before the renewal deadline; or
• a material paid-service failure for which replacement credits or another reasonable remedy cannot be provided.

7. Normally Non-Refundable Items

Except where required by law, refunds are normally not available for:

• credits or paid features already used;
• ordinary AI output variation, dissatisfaction with an aesthetic result, or failure to review examples before purchase;
• unused or expired credits;
• free, bonus, trial, or promotional credits;
• partial billing periods after voluntary cancellation;
• currency-conversion differences, bank fees, or taxes not retained by us; or
• an account suspended or terminated for fraud, charge abuse, or a material violation of our Terms.

8. Renewal Charges

Renewal charges are generally non-refundable because the subscription renews automatically as disclosed at purchase. However, if you contact us promptly and normally within 7 calendar days of a renewal, and no credits or paid features from the renewed period have been used, we may approve a refund at our discretion or where required by law.

For an unauthorized, duplicate, or post-cancellation renewal charge, contact us immediately so we can investigate with the payment provider.

9. Refund Amount and Method

Approved refunds are normally returned to the original payment method. We do not provide cash refunds or transfer a refund to another account. The payment provider or bank controls final processing time, which commonly takes 5–10 business days but may take longer.

If a partial refund is legally required or specifically approved, we may deduct the value of consumed credits, non-refundable taxes or payment-provider amounts, and any benefit already supplied, to the extent permitted by law. Refunded credits and related paid entitlements will be removed from the account.

10. Statutory Consumer Rights

Nothing in this Policy excludes mandatory consumer rights. In some jurisdictions, you may have a cooling-off or withdrawal right. Where permitted by law, by requesting immediate access to digital credits or asking us to begin AI generation during that period, you request immediate performance and acknowledge that your withdrawal right may be reduced or lost once the digital service has been fully supplied or used.

11. Changes to Plans or This Policy

We may change future plans, credit costs, validity periods, or this Policy. Changes do not retroactively reduce credits or access already purchased. Material changes affecting an active subscription will be communicated as required by law and will apply no earlier than a future renewal.

12. Contact and Refund Requests

Send cancellation assistance, billing questions, or refund requests to:

Design Home AI

Email: support@room-redesign.com

Website: https://room-redesign.com

Please include your account email, order or invoice identifier, charge date, payment provider, and a concise description of the issue. Do not email complete card numbers or passwords.